Lisa McQuerrey

Goals and objectives help shape a business' strategy for growth, and setting clear objectives ensures everyone is working toward the same end result.

A description of a perfect boss may depend on the employee, however most would have ten characteristics in their list of must-haves. These include good communication skills, fair decision making, and being knowledgeable about her profession.

Occasionally, you may have to decline to refund a customer. How you should approach the situation depends on your refund policy and the reason for return.